Frequently Asked Questions

This section attempts to answer frequently asked questions about the Regional Entry Point website. If you cannot find an answer to your question here, please contact us via the feedback form.

Q. What is the purpose of the Regional Entry Point (REP)?
A. The Regional Entry Point helps you find details of government services and programs without having to know the name of the department, agency or sphere of government providing the program or service. It does this by using a simple keyword search to pinpoint the service or program you require in your state.

Q. What type of content will I find linked to REP?
A. REP is a directory of Australian, state and local government services and programs. It links to information about government programs and services for individuals, families, communities, farms and businesses in rural, regional and remote Australia. The content is sourced from material published on existing government websites that are either a portal, provide a service or are functionally oriented. For example, you will find websites such as www.passports.gov.au and www.seniors.gov.au, plus specific links to information for veterans, migrants, Indigenous communities and youth.

You will find a wide range of current and topical information about state, local and Australian government services and programs which are of particular value to Australians in rural, regional and remote locations. You will also find information about government business enterprises or non-government organisations with a significant role in rural, regional or remote Australia e.g. Telstra, the ABC and the Royal Flying Doctor Service.

Nearly all of the content will be linked to websites in the .gov.au domain in accordance with policies established for whole of government portals.

Q. How often is REP Updated?
A. REP is updated continually as new content is sourced. We use feedback from our clients and other whole of government portals such as www.directory.gov.au and www.australia.gov.au. Staff of the Regional Services Business Division of the Department of Infrastructure, Transport, Regional Development and Local Government also work closely with the other state, Australian and local government departments and agencies to ensure the content remains current and topical.

Q. How do I update my information?
A. You can update your information by using the feedback form.

Q. How many sites are linked to REP?
A. There are more than 1500 government websites linked to REP. These include more than 300 local councils. Sites are added and removed on a regular basis to ensure currency and accuracy.

Q. What information will I find about the service and program?
A. The REP will point you directly to the service or program by providing a short description of the program, a contact phone number and a link to the relevant website.

Q. How can I link my site to REP?
A. You can only be linked to REP if you are the publisher of details about a government service or program of particular value to Australians in rural, regional and remote locations. Your domain name must end in ‘gov.au’ or you must be able to demonstrate that you are a government business enterprise or a non-government organisation with a significant role in rural, regional or remote Australia, for example, Telstra, the ABC or the Royal Flying Doctor Service.